Privacy policy
Effective date: October 1, 2026
This Privacy Policy explains how Lovanar ("Lovanar", "we", "us") collects, uses and shares your personal information when you visit or buy from lovanar.com (the "Site"). Lovanar is operated by Daniel Felipe Olaya Cante, based in BogotΓ‘ D.C., Colombia.
Information we collect
Information you give us: name, email address, shipping and billing address, phone number, and any messages you send to customer support.
Order information: the products you buy, order amounts and order history. Payments are handled by our payment processors; we do not see or store your full card number.
Information collected automatically: IP address, browser and device type, pages viewed, how you reached the Site, and similar data collected through cookies, pixels and similar technologies.
How we use your information
- To process, ship and track your orders, and to handle cancellations, replacements and refunds
- To communicate with you about your order and answer your questions
- To send marketing emails, only if you choose to subscribe (you can unsubscribe at any time with the link in each email)
- To show you relevant ads and measure how our ads perform
- To prevent fraud and keep the Site secure
- To comply with legal obligations
Who we share it with
We do not sell your personal information for money. We share it only as needed to run our store:
Fulfillment partners and suppliers: we share your name, shipping address and phone number with the suppliers and order-management tools that ship your products, such as AutoDS, AliExpress and Amazon sellers.
Shipping carriers: to deliver your package and provide tracking.
Service providers: Shopify (store platform and checkout), our payment processors (such as PayPal or others shown at checkout), email tools, and analytics tools such as Google Analytics and Microsoft Clarity, which records how visitors use the Site (for example clicks, scrolling and page views) to help us improve it. It does not record what you type in forms.
Advertising partners: we use tools such as the Meta (Facebook and Instagram) Pixel. These partners may collect information about your activity on the Site to show you ads on other sites. Under some U.S. state laws, this may be considered "sharing" or "targeted advertising".
Legal reasons: when required by law, or to protect our rights, customers or others.
Cookies and your choices
You can block or delete cookies in your browser settings. To limit interest-based ads, you can visit aboutads.info/choices and adjust your ad preferences in your Meta account. Some parts of the Site, such as the cart, may not work without cookies.
Do Not Track and Global Privacy Control
Our Site does not currently respond to "Do Not Track" browser signals, because there is no common industry standard for them. Where required by applicable law, we treat a Global Privacy Control (GPC) signal as a request to opt out of targeted advertising for that browser.
Your rights
You can ask us to access, correct or delete your personal information, or to stop using it for marketing or targeted ads. Depending on where you live (for example, California and other U.S. states), you may have additional rights. Email support@lovanar.com with your request. We may need to verify your identity, and we will not discriminate against you for using your rights. We may keep some information when the law requires it, such as order records for tax purposes.
How long we keep it
We keep order information for as long as needed for our records, taxes and legal obligations, and other information only as long as needed for the purposes above.
Data security and international transfers
We use reasonable safeguards, but no online service is completely secure. Lovanar is operated from Colombia, and your information may be processed in the United States, Canada, China and other countries where our service providers and suppliers operate.
Children
The Site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version on this page with a new effective date. If the changes are significant, we will also add a notice on the Site.