Shipping policy

Last updated: October 1, 2026

This Shipping Policy explains how and when orders from Lovanar (lovanar.com) are delivered. By placing an order, you agree to it.

Where we ship

We currently ship to addresses in the 50 United States. We do not ship to APO/FPO/DPO addresses or to U.S. territories at this time. All prices are in U.S. dollars.

Shipping cost

Shipping is free on all orders unless a different rate is shown at checkout. Any shipping charge will always be shown before you pay.

Processing and delivery times

Our products are sent directly from our fulfillment partners, so each product has its own delivery time. Orders are processed within 1–3 business days. The estimates below are the total time from order to delivery, in business days (Monday to Friday, excluding U.S. holidays):

  • AureScalp: 10–13 business days
  • Scalp Massage Spray Brush: 12–18 business days
  • Botanic Hearth Rosemary Hair Oil: 4–8 business days
  • Mini Straightener: 9–15 business days
  • Wireless Straightening Brush: 20–30 business days
  • Deep Wave Curling Iron: 11–17 business days
  • Heatless Curling Rod Set: 10–16 business days
  • Satin Pillowcases (2-pack): 9–15 business days

The estimated delivery time is also shown on each product page before you buy. These are estimates, not guarantees, but we only publish times we have a reasonable basis to expect.

Orders with more than one item

Items may ship from different locations, so an order with several products can arrive in separate packages on different days. You will not be charged extra for this.

Tracking

Every order ships with tracking. You will receive an email with your tracking number once your order ships. Tracking can take 2–5 business days to show its first update.

Delays

If we learn that we cannot ship your order within the stated time, we will email you with a revised date and give you the option to cancel for a full refund. If we cannot give you a revised date, we will tell you so and you may cancel at any time.

Customs, duties and taxes

Some of our products ship to you from international warehouses. For U.S. orders, our prices are intended to include any import duties. If a carrier asks you to pay a duty, tax or fee on delivery, please contact us at support@lovanar.com before paying and we will make it right.

Address accuracy

Please check your shipping address at checkout. If you notice an error, email us within 12 hours of placing your order. We cannot change the address once an order has shipped. We are not responsible for orders delivered to an incorrect address provided by the customer, but we will help as much as we can.

Lost, stolen or late packages

Not delivered: If your order has not arrived 10 business days after the latest estimated delivery date, contact us. We will send a free replacement or issue a full refund.

Marked as delivered but not received: Please check with neighbors and your local post office, then contact us within 7 days of the delivery date. We will open an investigation with the carrier and help you resolve it.

Damaged in transit: See our Refund & Replacement Policy.

Contact

Questions about your order? Email support@lovanar.com. We reply within 1–2 business days.

Lovanar
Operated by Daniel Felipe Olaya Cante
Email: support@lovanar.com
Phone: +57 301 263 7140
Address: Carrera 111C #67-06, BogotΓ‘ D.C., Colombia