Refund policy

Last updated: October 1, 2026

We want you to love what you ordered from Lovanar. Because most of our products touch your hair and scalp, we handle problems through replacements and refunds rather than open returns. Here is exactly how it works.

Order cancellations

You can cancel your order for a full refund within 12 hours of placing it, as long as it has not been processed for shipping. Email support@lovanar.com with your order number. If your order has already shipped, it can no longer be cancelled, but the rest of this policy still applies.

No returns for change of mind

For hygiene reasons, we do not accept returns or offer refunds for change of mind, preference or fit once an order has shipped. This applies to all products, including hair tools, the scalp massager, hair oil, curling rods and pillowcases. Please read each product page, including size and delivery time, before you buy.

30-Day Worry-Free Replacement (Limited Warranty)

Who is covered: The original purchaser of a product bought on lovanar.com.

What is covered: For 30 days from the delivery date, we cover:

  • Products that arrive damaged or broken
  • Products that do not work or stop working under normal use
  • Wrong item, wrong color or missing parts
  • Orders lost in transit (see our Shipping Policy)

What is not covered: Damage caused by misuse, accidents, drops, water damage, use with the wrong voltage or adapter, unauthorized repairs, normal wear, or not following the product instructions. Change of mind is not covered.

What we will do: At no cost to you, we will send a replacement of the same product. If a replacement is not available, we will issue a full refund of the price you paid for that item.

How to make a claim: Email support@lovanar.com within 30 days of delivery with:

  1. Your order number
  2. A short description of the problem
  3. A photo or short video showing the issue (for a product that does not work, a video showing the problem is best)

We reply within 1–2 business days. In most cases you do not need to send the item back. If we ever ask you to return it, we will tell you where to send it and we will pay the return shipping.

Implied warranties: Any implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to 30 days from delivery. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Your rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Hair oil and consumables

If the Botanic Hearth Rosemary Hair Oil arrives leaking, damaged or past its expiration date, we will replace it or refund it under the warranty above. Opened bottles cannot be refunded for change of mind.

Refunds

Approved refunds are issued to your original payment method within 7 business days of approval. Depending on your bank or card issuer, it may take 5–10 additional business days for the refund to appear on your statement. Shipping charges, if any were paid, are refunded when the whole order is refunded because of our error.

Before opening a dispute

If there is a problem with your order, please contact us first at support@lovanar.com. We resolve most issues in a few days, and it is usually faster than a bank or PayPal dispute.

Contact

Lovanar
Operated by Daniel Felipe Olaya Cante
Email: support@lovanar.com
Phone: +57 301 263 7140
Address: Carrera 111C #67-06, BogotΓ‘ D.C., Colombia