Terms of service
Last updated: October 1, 2026
1. About us and these Terms
lovanar.com (the "Site") is operated by Daniel Felipe Olaya Cante, doing business as Lovanar, based in Bogotá D.C., Colombia ("Lovanar", "we", "us"). We are the seller of every product on the Site. By using the Site or placing an order, you agree to these Terms of Service, our Shipping Policy, our Refund & Replacement Policy and our Privacy Policy. If you do not agree, please do not use the Site.
2. Eligibility
You must be at least 18 years old, or the age of majority where you live, to place an order. If you are under that age, you may use the Site only with the involvement and permission of a parent or guardian.
3. Our products
Our products are personal care, beauty and styling tools, plus cosmetic hair care. They are not medical devices or drugs, and they are not intended to diagnose, treat, cure or prevent any disease or medical condition. Individual results vary. Please read the instructions and safety information for each product before use, and talk to a healthcare professional if you have a medical condition, are pregnant, or have concerns about using a product.
We try to describe and display products accurately. Colors may look slightly different on your screen, and sizes and specifications may vary within normal manufacturing tolerances.
4. Prices, orders and payment
All prices are in U.S. dollars. Prices and availability can change without notice. An order is accepted only when it ships; we may refuse or cancel any order, for example if a product is out of stock, if there is a pricing error, or if we suspect fraud. If we cancel an order you have paid for, we will refund you in full. Payments are processed by third-party payment providers, and you agree to provide current and accurate billing information.
5. Shipping and delivery
Shipping times, costs and our handling of delays, lost packages and customs fees are described in our Shipping Policy. Risk of loss passes to you when the package is delivered to the shipping address you provided.
6. Cancellations, replacements and refunds
Cancellations, our 30-Day Worry-Free Replacement (Limited Warranty) and refunds are described in our Refund & Replacement Policy, which is part of these Terms.
7. Safe use
Use each product only as described in its instructions. Heated styling tools can cause burns; keep them away from children and water, and never leave them unattended while on. Rechargeable products contain lithium batteries; charge them only with the cable provided or a compatible USB charger, and stop using any product that becomes damaged, swollen or unusually hot. Stop using any product and consult a professional if you notice skin or scalp irritation.
8. Reviews and messages
We welcome honest reviews, positive or negative. If you post a review on the Site, you keep ownership of it and you allow us to display it on the Site. Do not post content that is false, unlawful, abusive, or that violates someone else's rights. We may remove content that breaks these rules, but we will never remove or penalize a review just because it is negative.
9. Intellectual property
The Lovanar name and logo, the Site design, and the text, graphics and images we created are owned by or licensed to Lovanar. You may not copy or reuse them for commercial purposes without our written permission. Third-party brand names, such as Botanic Hearth, belong to their owners.
10. Acceptable use
You agree not to misuse the Site, including by attempting to access it without authorization, interfering with its operation, placing fraudulent orders, or using automated tools to scrape it.
11. Third-party links and services
The Site may link to or use services from third parties, such as payment processors and carriers. We are not responsible for their content or practices, which are governed by their own terms.
12. Disclaimers
Except as stated in our 30-Day Worry-Free Replacement (Limited Warranty) and to the extent permitted by law, the Site and our products are provided "as available". Nothing in these Terms limits any rights you have under consumer protection laws that cannot be waived.
13. Limitation of liability
To the extent permitted by law, Lovanar will not be liable for any indirect, incidental, special or consequential damages arising from your use of the Site or our products, and our total liability for any claim related to an order will not exceed the amount you paid for that order. Some states do not allow these limitations, so they may not apply to you.
Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud, where the law does not allow it.
14. Governing law
These Terms are governed by the laws of the Republic of Colombia, without prejudice to any mandatory consumer protection rights you have under the laws of the state where you live. Before taking any formal action, please contact us so we can try to resolve the issue informally.
15. Changes to these Terms
We may update these Terms from time to time. The version posted on the Site when you place an order applies to that order.
16. Contact
Lovanar
Operated by Daniel Felipe Olaya Cante
Email: support@lovanar.com
Phone: +57 301 263 7140
Address: Carrera 111C #67-06, Bogotá D.C., Colombia